Shipping & Returns

Moka Queenz Apparel takes special care when preparing your order. It can take up to 3 business days to process your order. US customers can expect to receive their item(s) in 5-7 business days.

SHIPPING

We currently use the United States Postal Service (USPS). All shipments are tracked and you can expect to receive tracking information via email the same day the your order is shipped. Please note, we do not currently offer expedited shipping.

Once your order has been shipped, Mo-Ka Queenz Apparel accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving), Mo-Ka Queenz Apparel is not liable. We have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent. Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Orders will ship out within 3-5 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. We do not ship on Sundays or holidays. While we will do everything that we can to ensure your order is delivered on time, Mo-Ka Queenz cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

INTERNATIONAL SHIPPING

All international orders are shipped through USPS. Currently, International buyers can expect to pay between $16 - $28 for international shipping service. Please note, First Class Mail is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Beacon Threads.

 

RETURNS/REFUNDS/CANCELLATIONS

Once an order has been completed, it cannot be canceled or refunded. However, if an item does not work out for you, we are always happy to offer store credit that will go toward your next order once your item has been returned.

Our policy lasts 14 days. Returned items must be postmarked within 14 days of the customer receiving the order. Items must be unworn and unwashed. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.

 

EXCHANGES

All postage costs for returns must be covered by the customer. To exchange your items, please return them to

K. Merritt / MoKa Queenz

P.O. Box 120884

Brooklyn, NY 11212

Write us a note on your packing slip stating the product and size you would like instead. For further questions, please contact us at customerservice@mokaqueenz.com.